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Shipping

We offer free shipping on all the orders across India.

All the orders are fully insured and we request the customers to inspect the packaging for any signs of tampering before accepting the shipment.

In case of buyback or an exchange, the customer will need to ship the product to our registered address.  Once you ship the product, you can mail us the courier copy and the courier charged will be reimbursed to your account.

Shipping in case of a return or an exchange.

30 Days Free Exchange & Returns

We want you to be relaxed and at peace when you are shopping for jewellery at 9Carats. Any product bought by you can be exchanged within 30 days of purchase at full invoice value.  Incase you want to return the product, we will be refunding you 100% of invoice value in terms of 9Carats store coins if you return request has been generated within 30 days of the purchase. These store coins can be used towards any purchase from  9carats.com. These store coins will be valid for 12 months from the date of issue.

Exchange & Buyback Policy:



Product Category

Exchange

Buyback

Gold/ Platinum Jewelry

Jewelry weight at prevailing gold rate

Jewelry weight at prevailing gold rate

Diamond & Gemstone Jewelry

100% of the prevailing value

100% of the prevailing value

Solitaires

100% of prevailing rate

100% of the prevailing rate

Gold Coins

Coin weight at prevailing gold rate

Coin weight at prevailing gold rate

Shipping

·      Incase there is any hint of alteration or resizing done (by a jeweler other than 9 carats), the product will be reviewed at our labs before it is eligible for buyback or the lifetime exchange.

·      The product needs to be presented with Original Product Certificate and Original/Copy of Invoice for the buyback and the lifetime exchange.

·      In the event where the customer is unable to present the original certificates and the invoice, 9Carats will send the solitaire/gems to the Lab for recertification. The transportation and confirmation cost should be borne by the client.

·      The buyback value or the exchange value will be calculated on the basis of prevailing product value.

·      In case of an exchange, if the value of the new product is higher than that of the exchanged product, the customer will have to pay the difference.

Incase the value of the new product is less than that of the exchanged product, the difference amount will be credited to customer’s 9Carats account in form of store coins. Customers can use these coins for their future purchase.

·      The prevailing market value will be determined by the company.

·      For all Buy-Back transactions, Value added tax at the applicable rate shall be collected from the Buy-Back value. The prevailing rate is 3%

Re sizing & Repairs

·      If a customer wants to resize a ring/bangle, the re-sizing will done free of cost by the company except in the case wherein the resizing is not possible.

·      In case the value of the resized product is more than that of the existing product, the cost difference has to borne by the customer.

·      In case the value of the resized product is less than that of the existing product, the difference will be refunded to the customer’s bank account in 7-10 working days after the resized product is dispatched.

·      If the product needs repairs, the company will repair/ replace the product. The charges for the same will be determined on case-to-case basis.

·      Reverse pickup in case of resizing & repairs is complimentary for Delhi NCR.  For other regions the customer will have to ship the product to company’s registered address.



Certifications

All our jewellery comes with a certificate of authentication. A Certificate clearly discloses the details of any item it accompanies, providing confidence for both buyer and seller.

Our Jewellery Certification Partners



GIA

The Gemological Institute of America commonly abbreviated as GIA was established in 1931 and has been one of the leading authorities on diamonds, gemstones as well as pearls. Since its inception, it has stood to protect the interests of buyers and sellers across the world by ensuring standards to authenticate a gemstone's quality. The inventors of the 4C's - cut, clarity, colour and carat weight, they established the parameters that help choose quality diamonds, and today, these parameters are the standard in case of gem trade. It has also, since time immemorial, remained a leading source of gem and jewellery information for trading purposes as well as for the public and other worldwide media outlets. The 4C's - Cut, clarity, colour and Carat weight represent the key characteristics that help determine the quality and the value of a diamond. At the GIA laboratories, a comprehensive report helps analyse the quality of the diamond. With an increase in the number of consumers looking for authentication on the diamond purchased, GIA has ensured that the certification it offers provides accurate details to the consumer.

Aside of this, the GIA also offers diploma and certificate programs with comprehensive studies in the fields of gemology, diamonds, coloured stones, jewellery, Jewellery Design & Technology, Jewellery design and CAD/CAM for jewellery, making them pioneers in the field of gemstones and diamonds.

Visit their website for more details: www.giaindia.in






Solitaire Gemmological Laboratories Ltd. (SGL)

SGL is an independent international gem testing laboratory. Trusted by jewellers and consumers alike, SGL Reports represent the highest standard of reliability, consistency and integrity. Committed to high certification standards, they serve the interests of the gems and jewellery industry and support gemmological research worldwide through their centers in London, Mumbai (Bombay), Bangalore, Chennai, Hyderabad, Thrissur, Coimbatore, Pune and Jaipur. An SGL Certificate offers unmatched assurance of a diamond's quality and authenticity.

Visit their website for more details: www.solitaire-labs.com




DGL

Diamond Gemological Laboratory’s  grading certificates and appraisals are recognized for their accuracy and integrity, defining industry standards in evaluation and appraisal.

D.G.L is an independent laboratory serving both the jewelry trader and the public. Our goal is to give our customers an accurate evaluation and appraisal of their jewelry.

Their gemological laboratory is fully equipped with sophisticated gemological equipment and a knowledgeable staff ready to assist you.

D.G.L provides certification and grading services to several diamond dealers all over the world, from Diamonds Exchanges to private stores, sellers and retailers.


Dazzle Forever Scheme


*Minimum Investment amount: 1000

*Installment needs to paid within 1-10th of every month.

*In case you skip the installment, the scheme will hold invalid. The amount invested with 9Carats will be credited to 9Carats account in form of store credits.